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FAQ's

Do you have a printed catalogue I can be sent in the post?
Yes we do. Our 2013 / 2014 catalogue is now available. You can request a free catalogue to be sent to you by clicking on the link on the home page and completing your name and address.

Is your website secure?
Our website is 100% secure with secure certificate authenticated by Thawte.

How do I subscribe to your Email Newsletter for information about New Products and Special offers?
Simply enter your email address in the Mailing Lists box found on the home page of our website. Once you click Sign Up, you can then choose to enter more details that will allow us to send you more specific information.

If I need assistance or information can I telephone and speak to anyone?
Yes We also have a retail shop in Bournemouth, which is open from 9.00 am - 5.30 pm Monday to Friday and 9.00 am - 5.00 pm on Saturdays. Our new Poole Head office / store is open from 7.30 am - 5.50 pm Monday - Friday and 8.00am til 1.00 pm Saturdays. If we are busy in the shops we may not be free to answer the phone, so leave a message on the machine and we will ring you back when we are able.

Do you despatch orders outside the UK?
Yes we do. If you ring or e-mail us we can advise you as to the carriage charges and the time it is likely to take for you to receive your order.

What are your shop opening times?
In Poole, we are open Monday - Friday - 7.30 am - 5.30 pm and Saturday 8.00 am - 1.00 pm In Bournemouth we are open Monday - Friday - 9.00 am - 5.30 pm and Saturday 9.00 am - 5.00 pm Sorry we are closed on Sundays and Bank Holidays in both stores.

How many days does it take for an order to be delivered?
Orders are normally despatched the same or next working day, depending on when the order is placed. Orders placed after 1.p.m. may not be despatched the same day The only exception is body armour which is often despatched from the manufacturer. Depending on the value and size of the order, it will be despatched by First class post, First class signed for or courier. All orderes are unfortunately in the hands of the delivery company and normally arrive the next working day but weather and industrial action and Christmas sometimes delay things!!

Is your website secure?
Yes The web site is secure. We use SagePay - previously know as protex.

Hi, how much P&P do you charge for Stab Vests?
The Max Charge for any UK delivery is £10 via courier.

Where is your shop at?
We have two stores ; The Retail shop is in Bournemouth, Dorset The full address is: Head 2 Toe 298 Charminster Road, Bournemouth, BH8 9RT The Head Office / Warehouse with Trade counter is at : Head 2 Toe Workwear Unit 11 Wessex Trade Center Ringwood Road Poole Dorset BH12 3PF

How much does it cost to ship to the USA
It depends on what you are wanting to buy as the weight of the products varies. E-mail us your requirements and we can get a price for you.

Do you provide logo printing on Product Code HV127.
Yes we can. We would need to see a JPEG or equivalent to be able to confirm if it is ok and the cost.. e-mail info@head2toesecurity.co.uk with your requirements and we can get back to you.

What are your Easter Opening Times?
Poole Thursday 13th - 7:30am - 5:30pm Good Friday 14th - Closed Saturday 15th - Closed Sunday 16th - Closed Easter Monday 17th - Closed Tuesday 18th of April - 7:30am - 5:30 pm 9:00am - 5:30pm Bournemouth Thursday 13th -9:00am - 5:30pm Good Friday 14th - Closed Saturday 15th - Closed Sunday 16th - Closed Easter Monday 17th - Closed Tuesday 18th of April - 9:00am - 5:30pm *Opening times as normal *Last despatch for post and courier will be Wednesday the 12th of April at 3:00pm

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