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FAQ's

Do you have a printed catalogue I can be sent in the post?
We have a printed catalogue each year but unfortunately we are currently out of stock as we delayed the 2009 catalogue due to the launch of the new web site and the new logo. The good news is that we are currently finalising the catalogue which we expect will be available in November 2009. If you would like to receive a FREE copy when it is avaialble, e-mail us with your name and address to: lesley@head2toesecurity.co.uk and we will send one in the post.

Is your website secure?
Our website is 100% secure with secure certificate authenticated by Thawte.

How do I subscribe to your Email Newsletter for information about New Products and Special offers?
Simply enter your email address in the Mailing Lists box found on the home page of our website. Once you click Sign Up, you can then choose to enter more details that will allow us to send you more specific information.

If I need assistance or information can I telephone and speak to anyone?
Yes We also have a retail shop which is open from 9.30 - 6.00 Monday to Friday and 9.30 - 5.00 on Saturdays. If we are busy in teh shop we may not be free to answer the phone, so leave a message on the machine and we will ring you back when we are able.

Do you despatch orders outside the UK?
Yes we do. If you ring or e-mail us we can advise you as to the carriage charges and the time it is likely to take for you to receive your order.

What are your shop opening times?
We are open Monday - Friday - 9.30 - 6.00 and Saturday 9.30 - 5.00 Sorry we are closed on Sundays and Bank Holidays

How many days does it take for an order to be delivered?
Orders are normally despatched the same or next working day, depending on when the order is placed. Orders placed after 1.p.m. may not be despatched the same day The only exception is body armour which is often despatched from the manufacturer. Depending on the value and size of the order, it will be despatched by First class post, First class signed for or next working day (excluding Sat and Sun) courier. All orderes are unfortunately in the hands of the delivery company and normally arrive the next working day but weather and industrial action sometimes delay things!!

Is your website secure?
Yes The web site is secure. We use SagePay - previously know as protex.

do you do business accounts
Yes we do offer business accounts but we do carry out credit checks and the business needs to have minimum of 2 years trading record before we will consider an appliaction. You need to e-mail us at lesley@head2toesecurity.co.uk for an application form.

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